Support that's actually supportive.

Real help, the way it should be.

Learning Center · AI Assistant · Dedicated Account Manager

Learning Center

Video Training for Every Feature

Our Learning Center gives your team on-demand access to a full library of training videos

On-Demand Training Videos
A full library of short, focused videos organized by topic, role, and integration partner — available any time.
Updated With Every Release
Every major product update comes with new training videos so your team is never learning a six-month-old version.
Organized by Role
Whether you are a managing partner, paralegal, or admin, training is structured to match your specific workflow.
Integration Walkthroughs
Dedicated videos for every integration partner — including USCIS APIs, direct integrations, and third-party tools.

AI Assistant

Ask. Get Answers. Keep Working.

Our built-in AI assistant is trained directly on the BlueDot User Guide, giving you accurate, contextual answers in plain English — instantly, 24/7. No PDF searching. No support ticket for simple questions.

Trained on Your User Guide
The AI knows the BlueDot product inside and out — every answer comes directly from our documentation.
Available 24/7
Get answers at any time, any day — no waiting for business hours or a support representative to become available.
Plain English Answers
Ask naturally: "How do I add a dependent to a contact?" and get a direct, clear answer in seconds.
Right Inside BlueDot
Access the AI assistant without ever leaving your workflow — no separate tab, no phone tree, no interruption.

Dedicated Account Manager

A Real Person. 90-Minute Response.

Every BlueDot account is assigned a dedicated account manager — not a shared support queue. Submit a ticket and your account manager responds within 90 minutes during business hours, with full context on your firm and your workflow.

Dedicated Account Manager
You are assigned a named account manager who knows your firm, your team, and your workflow personally.
90-Minute Response SLA
All tickets receive a response within 90 minutes during business hours — every time, without exception.
ZenDesk Ticketing
Every support request is logged, tracked, and followed through to resolution — nothing falls through the cracks.
Long-Term Relationships
Many of our clients have been with us for over two decades. We treat every firm like it is our only client.